Freight Forwarding

      Transit cargo services, including customs clearance (declaration and agency)

-         Customs clearance of transit cargo at the Russian border

-         Negotiation of timelines, volumes, destinations, and freight tariffs

-         Freight service invoicing and accounting

-         Drafting a shipping document execution manual and its delivery to the person in charge

-         Arranging applications to the Central Transportation Financing Division of its Dispatchers for payment cables. Assuring such cables are duly signed. Obtaining cable reference numbers or copies

-         Processing various shipping information. Drafting and signing Reconciliation Statements to evidence completion of any work or service

Provision of in-house rolling stock on lease

Customer interaction as to freight movement plans and arrangements

-         Negotiation of timelines, volumes, destinations, and freight tariffs

-         Arranging applications to the Central Transportation Financing Division of its Dispatchers for payment cables. Assuring such cables are duly signed. Obtaining cable reference numbers or copies

-         Processing various shipping information. Drafting and signing Reconciliation Statements to evidence completion of any work or service

-         Pursuing claims against railways to collect trainload rebates due to the customer (if not provided by reasons of any error)

Cargo tracking and prompt delay remedies

-         Identifying the location of any rail car by reference to its registered number

-         In case any rail cars are delayed in transit, identifying the reasons for such delay and providing assistance to make sure the wagons move on to the point of destination

-         In case any cargo fails to arrive at the point of destination within the regulatory delivery deadline, locating the rail car by reference to its registered number across Russia and CIS, provided it's not yet six months since it goes missing.

Assistance in export and transit plan allocations

-         Assisting the Customer in obtaining freight plan allocation

-         Monitoring, throughout the respective month of planning, the receipt of export freight applications forwarded via agents by local railway departments to the Railway Ministry's Central Transportation Financing Division, as well as applications for transit cargoes moving via Russian railways to CIS and other countries, as may be conveyed by a cable notice (telegram) referencing TransGroup AS as the Russian railways forwarder

-         Making sure seaports confirm their readiness to accept any cargo volumes notified for shipping within any particular timeframe

-         Resolving any problems that affect any shipment with respective employees and the Railway Ministry's Central Transportation Financing Division

-         Advising the Customer, via agreed communication channels, as to what decision is made on any given application

In case the Railway Ministry of the RF rejects an application for a valid reason

-         Making sure any circumstances prompting the rejection are remedied, and taking measures for Railway Ministry's reconsideration of the application so rejected 

Advisory services (reference information as to the current terms and conditions of freight services, tariffs, distances, rules and regulations)

Exclusive Services

-         Loans up to US$ 10 million may be provided to a Customer

-         Ex-ERS data export setup to match the Customer's desired format (in addition to the shipping document execution manual, an Excel file is generated to facilitate the import of Forwarder's data into the Customer database)

-         Pursing claims against railways and the Railway Ministry's Central Transportation Financing Division for wrongly assessed transportation charges. Until a particular claim has run its course, the wrong or improperly assessed transportation charge its not billed to the Customer

-         Timely advice to the Customer in case of rail car run-ups and/or potential conventional restrictions